Questions customers actually ask
No sales fluff — the same answers we give in chat, written down.
Do you send QC photos before shipping?
Yes — and you approve them before it ships. Your piece is checked and photographed, you see the actual photos, and only after your OK does it leave. If anything looks off, we remake it before shipping at no cost.
How long does shipping take?
2–3 weeks door to door. A few days for your piece to be made to order, then 9–15 days tracked (about 3 days to reach our shipper, then 6–12 days internationally). Anyone promising 3-day worldwide delivery is not being straight with you.
Is shipping really free everywhere?
Yes — tracked worldwide shipping is included in every price. No weight calculators, no checkout surprises. The price on the product page is the price you pay.
How do I pay?
PayPal — small orders, buyer protection included. USDT (TRC-20) — instant, no bank fees. Payoneer — for business customers. Escrow — available on your first order if you want protection before trusting a new store, which is exactly the right instinct. Or pay online on any product page with crypto (USDC/USDT).
Which pets can you make keepsakes for?
Any of them. Dogs, cats, rabbits, hamsters, guinea pigs, birds, horses, reptiles, fish — if you can send a clear photo of their face, paw, or print, we can make it. For talking birds, we can also add the words they said.
What photo should I send?
A close-up of their face, sharp and well-lit, where you can clearly see their eyes and expression. For paw prints: a straight-on photo of the actual print — a clay or ink impression photographed in daylight is ideal. If your photo won't work well, we'll tell you before anything is made — see the photo guide.
Can I put fur or ashes inside?
Fur, yes. The keepsake keychains have a shallow chamber you fill at home — they ship empty and nothing is posted to us. Ashes, no. None of our current pieces are sealed for cremated remains: the plates press on rather than screwing shut, and we will not sell a chamber that could open in transit. For ashes you want a screw-top chamber from a maker who specialises in it.
What happens if something arrives damaged or wrong?
Photo proof within 14 days of delivery = full refund or a free remake, and you keep the item. But note: you'll have already approved photos of your piece before it shipped — so this is rare, and when it happens it's on us.
Can I return a custom piece?
Not for a change of mind — it was made for you alone and can't be resold. That's why we send you QC photos before shipping: you approve the actual piece first. You can cancel for a full refund any time before those photos are sent. Standard items (no personalization) have a 14-day return window. Full details on the QC-First Guarantee page.
What if I typed my pet's name wrong?
We confirm every detail with you before making your piece — and you approve the QC photos before it ships. If you spot a mistake before approving, we fix it free. After approval, we can still remake it at material cost.
Do you do gift packaging?
Yes — every order ships in clean gift-ready packaging, and a short note can be added on request.
Can I order something custom?
Often, yes — a different species, a different shape, a phrase in your own words. Message us with the idea and we'll tell you honestly whether we can make it and what it would cost.
How do we start?
Tap Order via WhatsApp on any product, pay online on the product page, or email us. You get an exact total within a few hours — and everything is covered by the QC-First Guarantee.
Questions about price, how long a piece lasts, or how this compares to Etsy and Amazon are answered with real numbers on the answers page.
Question not here?
Ask us directly — Eidon answers personally, usually within a few hours.
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